Refund policy

We want you to love what you wear. If something isn't right, here is how returns work.

RIGHT OF WITHDRAWAL (14 DAYS)
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days from the day you (or someone you designate) receive the goods, without giving any reason.
To exercise it, send us a clear statement by email to vantabirdsbrand@gmail.com with your order number and the items you want to return, before the 14 days have passed. We will reply with the return address and instructions.

CONDITION OF RETURNED ITEMS
Items must be returned unworn, unwashed and in their original condition, within 14 days of notifying us. You are responsible for any loss of value caused by handling the items beyond what is necessary to check them.

RETURN SHIPPING
The cost of sending the items back is paid by the customer, unless the item is defective, damaged or not what you ordered.

REFUNDS
Once we receive the returned items (or proof that you have sent them), we will refund the full amount paid, including the standard shipping cost of the original delivery, within 14 days, using the same payment method you used for the purchase.

EXCHANGES
Because every piece is made to order, we don't hold stock to swap sizes directly. If you need a different size, return the item following the steps above and place a new order.

DEFECTIVE, DAMAGED OR WRONG ITEMS
If your item arrives with a printing or manufacturing defect, damaged, or is not the item you ordered, email us within 30 days of delivery at vantabirdsbrand@gmail.com with your order number and a photo of the problem. We will send you a free replacement or give you a full refund, at no cost to you.

LEGAL GUARANTEE
This policy does not affect your statutory rights. Under Spanish consumer law, goods are covered by a legal guarantee of conformity for three years from delivery.